Refund policy

Last updated: October 20, 2026

Returns and refunds

Cosmo Success Lab does not accept returns or offer refunds for digital downloads, training videos, or one-on-one coaching purchases. All sales are final, whether or not you have downloaded materials, viewed videos, or used your coaching access, subject to the consumer rights described below.

Digital access

Digital downloads and training videos are available immediately after purchase. For one-on-one tutoring, Cosmo Success Lab will contact you by email within 5–7 business days after purchase to begin the booking process.

[MERCHANT REVIEW: Confirm whether download or video access expires and disclose any access limits before publishing.]

Download limits and sharing

Only one download is allowed per purchase. Sharing or copying the digital download is not allowed.

Technical access issues

If you cannot download your purchase or access a video or coaching service, contact thetexascosmoinstructor@gmail.com with your order number, a description of the issue, and any error message. Please do not send passwords or payment details. We will help troubleshoot access issues.

[MERCHANT REVIEW: Confirm your support response timeframe before publishing.]

Coaching scheduling and cancellations

Coaching purchases are non-refundable, including customer cancellations and missed appointments, subject to the consumer rights described below.

Consumer rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.